About us

On this page
  1. What we make
  2. Who we are
  3. How the plugins are licensed
  4. How support works
  5. How new versions are made
  6. How a release is tested
  7. What the plugins send to us
  8. The promises behind every purchase
  9. Contact

Traslatability makes plugins for WordPress and WooCommerce, each built to do one job. This page sets out who sells them, how they are licensed and supported, how new versions are made and tested, and what the plugins send back to us.

What we make

There are fifteen plugins, from a cookie banner and a page cache to a spreadsheet-style bulk editor for WooCommerce. Every one runs on WordPress 6.0 or later with PHP 8.0 or later, works on a multisite network, and comes in English, Spanish and French. Each has its own documentation and a knowledge base of answers.

See every plugin, or read the documentation before you buy.

Who we are

Traslatability is a software business based at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. The people who write the plugins are the people who answer questions about them.

How the plugins are licensed

Every plugin is licensed under the GNU General Public License, version 2 or later, the same licence WordPress uses. You may read the code, change it and keep it. What a purchase adds is our service: a licence key, updates delivered to your WordPress dashboard, support, and an account where you manage your sites and download your invoices.

A key may be used on sites you build for clients. Copies on your own computer, and test and staging copies of a site, do not count against your plan. The full rules are in the terms of service.

How support works

Support is included with every licence, with no extra plan to buy. Questions are answered by the developers who maintain the plugin, by email and through the support area of your account, in English. We aim to reply within one business day.

Support covers installing, setting up and using a plugin as its documentation describes, and fixing faults in it. To ask something before you buy, use the contact page.

How new versions are made

Each fix or improvement ships as its own version as soon as it is ready, rather than waiting to be bundled into a large release, which is why the version numbers move quickly. Every version has a changelog entry that says what changed and why, and each plugin’s page shows the date of its latest release. The first versions were released on 21 August 2026. The Dark Mode changelog is one example.

How a release is tested

Before any version is published, the release script runs a set of automatic checks, and it stops the release when one of them fails. Among other things, the release is stopped by:

  • a PHP file that does not parse, or a version number that differs between the files that state it;
  • a sentence with no Spanish or French translation;
  • a missing changelog entry, or missing documentation or knowledge base files for the website;
  • a form or button that changes something without confirming the request came from your own site, or a route into the plugin left open to anyone;
  • code that would delete your data when the plugin is removed, without you having asked for that in its settings;
  • a WordPress function newer than the oldest WordPress version the plugin says it supports, used without a fallback.

Each plugin also has its own test suite, run on a real WordPress site with WooCommerce installed. The suites for all fifteen plugins are run one after another on the same site, so a fault that one plugin’s leftovers would hide in another still shows.

What the plugins send to us

Only what the licence and update check needs: your licence key, the site’s address, which plugin it is and its version, and the WordPress version. It is sent when you enter a licence key, and when WordPress looks for updates, typically twice a day. When a site runs several of our plugins, they ask together in one request.

No content from your site, no visitor data and no settings are sent to us. A plugin connects to another company’s service only when you set that up yourself, such as the mail service you choose in Email Delivery. The privacy policy lists what we keep and for how long.

The promises behind every purchase

  • A 30-day money-back guarantee on the first purchase of each plan. The refund policy says how to ask and how quickly the money comes back.
  • A licence that lapses stops updates and support. It never switches off a feature, removes your data or breaks a live site.
  • Lifetime means the lifetime of the product. If we ever stop making a plugin, we will say so on its page at least twelve months ahead, and the final version stays downloadable from your account.
  • Prices are in US dollars and payment is taken by Stripe. We never see or store your card details.

Contact

Write to us through the contact page. Our postal address is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.

  • 15 plugins
  • 253 documentation sections and 569 answers, open before you buy
  • Tested with WordPress 7.1
  • English, Spanish and French
  • Multisite: network activation