Help Centre Launch and support
A WordPress knowledge base, FAQ and support desk in one plugin
A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.
$19 a year for 1 domain 5 domains $29 · unlimited $39 · or pay once from $49
- 30-day refund, no reason needed
- Every feature in every plan
- Support from the developers
- Tested with WordPress
- 6.0 to 7.1
- PHP
- 8.0 or later
- Multisite
- Network activation
- Languages
- English, Spanish, French
- Updates
- From your Plugins screen
- Latest version
- 1.12.0 · 23 Oct 2026
What it does
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Answers offered before they ask
While someone types a question, matching articles are offered before they send it. The cheapest request is the one never opened.
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Nothing gets lost
Every request has a reference, a status and a thread. Customers follow it by link, with no account to make.
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You find out what is not working
Readers say whether an article helped, and the dashboard lists the ones they said no to.
See it working
Captured from a working WordPress site, not drawn. Select one to see it full size.
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The help centre front page: a search box, a card for each topic with its articles, and the frequently asked questions below. -
An article in the theme's own type, with the topic it belongs to, when it was last updated, and a helpful vote at the end. -
On the contact form, articles that match the subject appear as the customer types it. -
Requests are a queue rather than an inbox: status, priority, topic, who has it and how long it has waited.
Features
See all 26 features- A knowledge base worth reading Knowledge base
- For customers only, if you like Knowledge base
- Search that understands a sentence Knowledge base
- Show a "Was this helpful?" vote Knowledge base
- Ask what was missing Knowledge base
- The searches that found nothing Knowledge base
Pricing
Choose how many domains, and whether to pay yearly or once.
Pay yearly renews until you cancel
Pay once (lifetime) no renewals
- Every plan includes every feature. You choose only the number of domains.
- 30-day refund, no reason needed. Refund policy
- Licence key and download straight after payment, by Stripe.
- A lapsed licence stops updates and support. It never switches a feature off.
- Local, development and staging copies are free and do not count against your domains.
- Yearly plans renew at the then-current price until you cancel. Cancel any time from your account.
- Where tax applies it is calculated at checkout and shown before you pay.
Questions
About the plugin first, then how your licence works.
Will Help Centre look like the rest of my site?
Yes. Help Centre inherits your theme's typography, keeps article text in your theme's own colour, and reads its colours from variables you can override in one line. The front page has six looks to choose from, each a shape rather than a palette, so none of them repaints your site.
Do customers need an account to ask Help Centre for support?
No. Help Centre lets customers write with just an email address, as long as Allow requests without an account is on, and sends them a private link to their own conversation. Signed-in customers also see every request they sent in one list.
Will Help Centre slow my site down or break my page cache?
Help Centre loads one stylesheet and one script, only on the pages that use them, with no jQuery, no outside fonts and nothing from a third party. Its pages are cached like any other; only a customer's conversation and the page holding the form ask caches not to store them.
Can Help Centre keep the knowledge base for signed-in customers only?
Yes. Set "Who can read it" in Help Centre's settings to "Signed-in people only", and the articles, topics, front page and search are kept for people with an account, with everyone else sent to sign in. Your theme's search, the REST API, the sitemap and link previews stop listing articles too.
Can customers reply to Help Centre emails by email?
No, not in this version: a Help Centre customer replies through the link in the email, which opens their conversation on your site. A customer without an account uses the same private link, so nobody needs a password to answer.
What happens to my articles and requests if I delete Help Centre?
Help Centre leaves your articles, FAQs and every request where they are, unless you first turn on Delete all data on uninstall in its settings. With that on, everything goes, and a page holding nothing but a Help Centre shortcode is moved to the bin, where you can restore it.
How your licence works
How do I install it?
After checkout you get a licence key and a download link straight away, plus an email copy. Upload the ZIP under Plugins → Add New, activate it, and paste your key into the plugin settings.
How do updates work?
Once your key is entered, new versions appear on your Plugins screen and install with one click, exactly like a plugin from the WordPress directory.
What happens when my licence expires?
The plugin keeps working. You only lose access to new updates and support until you renew.
Do staging sites use up a domain?
No. Local, development and staging copies are free and unlimited: localhost, private IP addresses, domains ending in .test, .local or .localhost, and subdomains beginning with staging. or dev. None of them counts against your plan.
Read before you buy
The documentation and answers are open to everyone.