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Help Centre Changelog

A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.

Help Centre

Release history

Every version, what changed, and when it shipped.

  1. 1.2.13
    • Saving now says what was saved. Every screen answered with the same word — “Saved.” — which tells you the one thing you already knew, that you pressed the button. Each screen names what it kept.
    • The confirmation message has no close button and more room at both ends: it leaves on its own after four seconds, and clicking anywhere on it dismisses it.
  2. 1.2.12
    • Confirmation and error messages are easier to see: rounder, and coloured by what they are saying — green for saved, red for something rejected, amber for something to look at — each with a mark of its own.
    • A licence message now looks like one. Activating a key answered in an unmarked grey box, whatever it said; it carries the right colour and a mark like every other message on the screen.
    • A licence key that could not be a key is refused on the spot, without a request to the licence server and without reloading the screen. An empty box used to mean a wait, and on an offline site it meant being told the licence server could not be reached.
    • A key pasted out of an email in lower case, or with the dashes lost, is put right rather than reported as wrong.
  3. 1.2.11
    • Confirmation messages line up properly and sit on rounder corners: they were top-aligned with the text nudged down two pixels to meet the icon, which on a one-line message read as a misalignment because it was one.
  4. 1.2.10
    • Confirmations are easier to see. The message after a save is bordered in the colour of what it is telling you, sized to the words rather than stretched to a fixed card, and it now says what was saved rather than just "Saved".
    • It stays for four seconds instead of three — long enough to read a sentence — and hovering it holds it open.
  5. 1.2.9
    • Tab changes are instant. The plugin's other screens are fetched quietly in the background while you read the first one, so by the time you click a tab there is nothing left to wait for — tens of milliseconds instead of a second and a half.
    • One at a time, never in parallel, started only once the screen you are on is ready and the browser says it is idle, stopped the moment you navigate, and skipped entirely on a metered connection.
  6. 1.2.8
    • An admin that never reloads. Every screen arrives without a page load and every save happens where you are standing — and the screen you are heading for is usually already fetched, because moving a pointer to a menu item takes long enough to fetch it.
    • Saved, and told so where you are looking. A save answers in a small message in the top-right corner that clears itself after a few seconds, instead of reloading the page and putting a notice above the header.
    • It is an enhancement, not a dependency: if a fetch fails or scripting is off, links navigate and forms submit exactly as they always did, and the server side is unchanged.
  7. 1.2.7
    • Notices redesigned: a quiet bordered card at 14px with the tone carried by a tinted icon, rather than a block of colour in coloured type.
  8. 1.2.6
    • Every notice this plugin prints now looks the same: a white box with a coloured rule down its edge — orange for something to do, red for something wrong, green for something that worked. WordPress tinted a warning cream and an error pink and gave each one its own border colour, so a few notices in a row read as a few different kinds of box.
    • The message on the licence screen after activating or deactivating a key now stays where it is printed, rather than jumping down the page a second after the screen has loaded.
  9. 1.2.5
    • Fixed: a notice from this plugin no longer jumps after the page has loaded. WordPress lifts any notice out of the page once it is ready and drops it under the page heading, so the screen settled and then everything below moved by the height of a notice — and painted once in WordPress's colours before ours arrived. Ours stay where they are put, styled from the first paint.
  10. 1.2.4
    • Tooltips are ours rather than the browser's. They appear the moment you hover or focus instead of after a second, they are styled like the rest of the screen, and somebody using a keyboard gets them too. On this plugin that is the copy button beside a shortcode.
  11. 1.2.3
    • The shortcode chip in a list is drawn as one object again — it had become a line of text with a copy icon adrift after it — and copying now turns it the same soft green as everything else that has gone well, rather than outlining it in dark green.
  12. 1.2.2
    • The shortcode boxes are drawn properly now. WordPress paints every piece of inline code with its own grey background, which put a second box inside ours; a long shortcode was also cut off at the edge rather than wrapping, so you could not read the end of what you were about to copy.
  13. 1.2.1
    • Settings now offers both shortcodes as something to take, rather than naming them in a sentence and leaving you to type them out.
    • Every dropdown now draws its own arrow. A native select is nearly invisible against our surface on macOS and sometimes has no arrow at all elsewhere, so a dropdown could read as a text box — and a text box invites typing rather than clicking.
    • A shortcode is copied by clicking it. It used to be text to select by hand, which is a small tax on the one thing you came to the screen for.
  14. 1.2.0
    • An article can show when it was last updated, and how long it takes to read. Both settings existed from the first version and neither was ever drawn — including in the illustration on our own product page, which showed a line the plugin could not produce.
    • The search endpoint is rate limited per visitor, as the vote endpoint already was.
    • WordPress's own plugin details window now says what the plugin is, not only what changed in the last version.
  15. 1.1.0
    • Your theme's byline comes off an article. Most themes print “Written by [author] in [category]”, and a help article has neither — so on this one it read “Written by in”. Off by default, with a setting under On an article for anyone whose theme says something useful there.
    • Every article carries a way back: the help centre and the topic it belongs to, above the title.
    • Settings screens lay out in two columns again. The rule that puts panels side by side was in two other plugins and never in the shared stylesheet, so a screen written for two columns rendered as one long one.
    • Opening Articles, FAQs or Topics keeps Help Centre open in the WordPress menu. A taxonomy screen highlighted nothing at all, so opening Topics dropped you out of the plugin with no way back.
    • The front page has a band behind its search box, topic cards carry an icon and how much is in them, the most-read list is numbered, and the “Still stuck?” panel is tinted rather than grey.
    • “What the customer sees” is a proper footer on the request panel rather than a bare link under the Save button.
  16. 1.0.6
    • A colour field is one row again — a swatch and its value. Every one of them was showing its hex box and a Clear button at all times, because a rule meant for the opened picker was overriding the one that keeps them shut, so a screen of colours read as twice as many controls as it had.
    • Each swatch shows its own colour value instead of all of them saying “Select Color”.
  17. 1.0.5
    • The requests queue has its own tab again. "Needs a reply" and the Open status were the same word underneath, so the first tab took the second one's label and count — it read "Open 0" while listing ten requests — and there was no way to see only the open ones.
  18. 1.0.4
    • A topic page shows its search box and its way back under a block theme too. They were printed where a classic theme wants them, which in a block theme is above the site header.
    • Search results no longer run a heading into the paragraph beneath it — “Start a returnOpen your order”.
    • The helpful vote is a thumb up and a thumb down rather than two chevrons.
  19. 1.0.3
    • The requests screen is styled. It was rendering as a bare HTML table — subject and reference run together, no status colours, no row lines — because the markup was written against classes the stylesheet never had.
    • The conversation tells apart your replies, the customer's, and private notes at a glance.
    • An article's contents, its helpful vote and its related list now have their colours. The wrapper was missing the class that carries them.
    • Activation creates the two pages the plugin needs — the help centre itself and the page customers reach their requests on — and adopts existing ones rather than making duplicates.
    • Your help centre address goes to the help centre. It used to land on the theme's article archive: every article printed in full, no search box, nothing to click.
    • A topic page lists its articles with a sentence each and a link, above a search box and a way back, instead of printing all of them end to end.
  20. 1.0.2
    • The licence screen and its notices are in Spanish and French, as the rest of the plugin already was — 56 strings had never made it into the catalogue.
    • A median first reply under an hour reads in minutes. Rounding it to hours turned a ten-minute desk into "0.0h", which looked like a broken statistic.
  21. 1.0.1
    • The icons in the section bar are 17px, matching the other plugins — they were two pixels smaller here, which made the whole bar read as a different size.
  22. 1.0.0
    • First release.

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