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Help Centre documentation

Setting it up, and how each part works: 18 sections, free to read before you buy.

  1. Getting startedActivate the plugin and open Help Centre in the WordPress menu.
  2. The look of the front pageSix looks, under Settings → Front page.
  3. Under the titleSettings → Article Page decides what sits between the title and the article: Show the last updated date — on by default. An article nobody has touched in two years reads as one…
  4. Your theme's bylineMost themes print "Written by {author} in {category}" under a post title.
  5. Multisite networksNetwork-activate it and each site gets its own articles, FAQs, requests and settings — nothing is shared.
  6. Writing articlesHelp Centre → Articles.
  7. SearchSearch runs on the words that matter — anything longer than two letters — and matches an article containing any of them, then ranks what it found: the whole phrase in the title…
  8. Table of contentsBuilt from the article's own h2 and h3 headings, with anchors added automatically — you do not need to write them.
  9. "Was this helpful?"A yes/no under each article.
  10. FAQsHelp Centre → FAQs.
  11. The support deskHelp Centre → Requests.
  12. EmailsAll plain text, each carrying the link that makes it actionable: a receipt when someone writes to you; a note to you when a request arrives or a customer replies, with their…
  13. Privacy toolsTools → Export Personal Data includes a person's requests, with each conversation as the customer sees it, and the rating they gave (Good or Not good), their comment and…
  14. Placing things yourselfHelp Centre puts each part of the help centre on its own shortcode, so you can place it on any page, post or widget, or in the block editor with a Shortcode block.
  15. Speed and privacyOne stylesheet and one script, minified, loaded only on the pages that use them.
  16. ColoursThe help centre uses a light palette that sits on your theme's own background, and article text is always in your theme's colour.
  17. Moving your settings to another siteSettings → Import / Export.
  18. An admin without page loadsMoving between the plugin's screens does not reload the page, and neither does saving.

Still stuck? Ask the developers who wrote it. We aim to reply within one business day.