Placing things yourself

Help Centre puts each part of the help centre on its own shortcode, so you can place it on any page, post or widget, or in the block editor with a Shortcode block. It has no blocks of its own.

[trasl_help_centre]            the front page: search, topics, popular, FAQ
[trasl_help_search]            just the search box
[trasl_faq]                    the FAQ accordion
[trasl_support_form]           just the form for opening a request
[trasl_my_tickets]             a customer's requests, and one conversation

Where each one goes:

• [trasl_help_centre] is the whole front page, on the Help centre page the plugin made. To use a page of your own, choose it as the Help centre page in settings. It takes columns, from 1 to 4, when three topic cards a row is too many: [trasl_help_centre columns="2"].
• [trasl_help_search] is the search box alone, for a header, a sidebar or a shop page. Visitors who may not read the articles do not see it.
• [trasl_faq] lists your FAQs, and takes group, limit and open, as described under FAQs.
• [trasl_support_form] is the request form alone, for a contact page. It takes topic, subject and product, to open already filled in: [trasl_support_form topic="returns" subject="Return request"] (see Opening the form already filled in under the support desk).
• [trasl_my_tickets] is where a customer reads and replies to a request. Emailed links point to the page that holds it, set as the Requests page under the support desk settings.

The last two show nothing while Enable the support desk is off, and tell page caches not to store the page.