Social Share Buttons: questions and answers

1. The buttons are not showingWork down this list: Display — is the switch at the top on, is at least one spot ticked, and is the content type of the page you are looking at ticked? Is the post excluded?…
2. Nothing shows at all, anywhereCheck the switch at the top of Display — Enable share buttons.
3. Why can I not put buttons on the checkout?Because there is nothing there to share.
4. Buttons are showing on my cart or checkoutYour cart, checkout and account screens are ordinary WordPress pages, so ticking Pages under Post types reaches all three.
5. I set a schedule and it kept showing afterwardsA page cache can outlive the moment a schedule ends: the copy your visitor is served was made while it was still running.
6. The buttons are not on my pagesOnly Posts is ticked to begin with, which is what most sites want.
7. How do I keep the buttons off a whole section?Display → Exclude takes anything, not just single posts: choose a category and every post in it is covered, along with its archive.
8. The floating rail is missingIt hides itself below 1100px of window width, where there is no room beside the text.
9. Can the pinned bar show different buttons from the row under the post?Yes.
10. I changed the networks and the pinned bar did not changeThe bar, or the floating rail, has a list of its own, and the Networks screen says so above its tick list.
11. A network I want is missingSocial Share Buttons offers X, Facebook, WhatsApp, LinkedIn, Pinterest, Reddit, Telegram, Bluesky, Threads, Mastodon, Tumblr and email.
12. Can readers ask ChatGPT or another AI about my page?Yes.
13. An AI button opened the assistant without my questionEach service decides what to do with the question it is given.
14. Can I link to my own profiles, not just share?Yes: that is the Follow screen.
15. My profile address was not savedThe message after saving says why, and the address stays in the list, marked, so you can correct it and save again.
16. A network I named in the shortcode is not showingCheck the spelling against the names listed under Placing them yourself in the documentation.
17. Why is there no Pinterest button on some posts?Pinterest pins an image.
18. Why does the post say "Protected:" but the share does not?WordPress puts "Protected:" in front of the title of a post behind a password, and "Private:" in front of a private post's, in your site's language.
19. Why does the count not match Facebook or X?It is not meant to.
20. How do I see how one post did?Open Posts (or Pages, or Products) in wp-admin.
21. Can I reset the counts?Yes — Reset share counts, at the bottom of the Dashboard.
22. How do I remove the heading above the buttons?Switch off Show a heading above the buttons under Networks → Text.
23. The heading is in English on my translated siteLeave the Heading field empty and the default follows your site's language — "Comparte esto" in Spanish, "Partagez ceci" in French.
24. Can I see which visits came from a share?Switch on Add UTM tags to shared links under Networks → Share Counts.
25. My shared links show no picture, or the wrong oneSwitch on Add Open Graph and X card tags under Networks → Open Graph Tags.
26. My shared post shows no summaryWrite one in the Share summary field of the post's Share buttons box.
27. Why are there no share fields in the Share buttons box?The box offers Share title, Share summary and Share picture only while this plugin writes the Open Graph tags.
28. My translated post is shared with the original's titleA translation without a Share title of its own is shared with its own title, in its own language.
29. My page has two sets of Open Graph tagsThe plugin adds none to a page where something in the head already wrote one, and none at all while a known SEO plugin is active.
30. Does it work with page caching?Yes.
31. Does it slow my site down?One small stylesheet and one small script, only on pages that show buttons, loaded after the page itself.
32. Is anything sent to the networks before someone clicks?No.
33. Does it store anything about my readers?No.
34. Will it work if a reader has JavaScript off?Every network button will.
35. Why does Mastodon ask which server I am on?Mastodon is not one website; every reader's account lives on a server of their own.
36. Can I use it with the block editor?Yes — add the Share Buttons block.
37. Can I change where in the content they appear?The plugin places them at the very start or the very end of the content.
38. The buttons in my theme template have no stylingThe old template call, <?php echo TRSS_Render::buttons(); ?>, did not load the buttons' styles or script, so on a page without automatic buttons they came out as plain…
39. On product pages the buttons are inside the Description tabThat is where WooCommerce prints a product's content.
40. The pinned bar covers the bottom of my pageIt should not any more: from 1.4.31 the page gets extra room at the very bottom, the height of the bar, so the last lines can be scrolled clear of it.
41. The pinned bar covers Lucky Wheel's or Dark Mode's button on phonesWhile the bar is showing it publishes its height as --trasl-bottom-inset, and the floating buttons of our other plugins move up by that much, so every share button can be tapped.
42. Why is the WhatsApp button's label dark?Because white on WhatsApp's bright green cannot be read: it measured 1.98:1, where the accessibility standard (WCAG AA) asks for 4.5:1.
43. Which button style should I pick?Twelve are offered and each card in the picker draws itself, so the quickest answer is to look.
44. Why does Stack always show the network names?Because the name under the mark is what the style is — without it a Stack tile is a coloured square with nothing to read, which is what Marks only is for.
45. Why is there no share count on my Stack buttons in the pinned bar?Because in Stack the count would be a third line under the name rather than a word beside it, and the pinned bar tells the rest of the page how tall it is before it draws…
46. Why is my heading darker than it used to be?Until 1.4.33 the "Share this" heading was drawn at 65% of whatever colour your theme uses for text.
47. How do I translate the heading with WPML or Polylang?Type your heading, copy confirmation and X username on the Networks screen, then translate them in WPML → String Translation or in Polylang's Languages → Translations.
48. Can readers pin images from my posts?Yes.
49. Do the buttons appear when a page is printed?No.
50. Removing the pluginDeleting it leaves your settings and counts alone by default, so an accidental delete costs nothing.
51. Why does the page not reload when I save?Because it does not need to.
52. The confirmation message disappears too quicklyHover it and it stays.
53. I have used all my activations. Which sites are they?The plugin's Licence screen lists them.
54. What happens to a site I free?Its copy of the plugin keeps working exactly as it is.
55. The licence screen says "Not activated on this site"Your key is fine — this site simply is not one of the sites using it.

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