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Countdown Timer: questions and answers

Answers to the questions people ask: 41 of them, free to read before you buy.

  1. No timer is showing anywhereOpen Campaigns and read the status beside it.
  2. How do I keep a bar off the checkout?Open the campaign and, under Exclude, tick Checkout in Common exclusions.
  3. Can I show a campaign on phones only?Yes — open the campaign and look under Audience.
  4. The timer is an hour outIt is not, but your site's time zone might be.
  5. A product shows no countdown but its price is reducedA price reduced with no end date has no deadline to show.
  6. Can the timer count down to a sale that has not started yet?Yes.
  7. Can I run two campaigns at once?Yes, and the order they are in decides which wins on a product that both cover.
  8. Can I copy a campaign?Yes.
  9. My shortcode stopped working after I renamed a campaignA shortcode that names a campaign by its name stops finding it once the name changes.
  10. My one-off countdown shows nothing, or counts to the wrong dayWrite the ends date year first: [trasl_countdown ends="2030-12-24 17:00"].
  11. A visitor came back and the timer had restartedIt should not have, and if it did, one of these is why: they cleared their cookies, they are on a different device, their browser has JavaScript switched off, the campaign's…
  12. Can the countdown stop Add to cart?Yes, on a campaign with a fixed date and time.
  13. Add to cart has disappeared from a productOpen Campaigns and look under each status for Sales open at or Sales closed at.
  14. Does it work with page caching?Yes, and it is built for it.
  15. Will it slow my site down?One stylesheet of a few kilobytes and one script of a few more, loaded only on pages that actually render a timer.
  16. The cart timer shows nothingCheck the three things that switch it off: Enable the cart timer under Cart Timer, whether Show the timer on includes the page you are looking at, and whether Show to is set to…
  17. What happens when the cart timer runs out?If the timer applied a coupon, the coupon comes off — unless you set The coupon when the timer ends to keep it — and the shopper sees your expired message.
  18. Can I show "order within … for dispatch today"?Yes.
  19. The cut-off counts to a day we are closedAdd the day under Days off, in the campaign's Countdown panel.
  20. Can the timer link to the sale, or send people somewhere when it ends?Both.
  21. Can part of the page change when the sale ends?Yes.
  22. I chose a yellow accent and the numbers turned darkThat is on purpose.
  23. Does it work with WPML or Polylang?Yes.
  24. Can a coupon stop working when the countdown ends?Yes.
  25. A shopper says a linked code was refusedCheck where the campaign stands on the Campaigns list: a code is refused while its campaign is switched off, before its start and after its end.
  26. Can I use my own coupon logic instead?Yes.
  27. Does it need WooCommerce?Not for the site-wide bar, the content placement or the shortcode.
  28. Which design should I use where?Any of the twelve works anywhere, but they were drawn with places in mind.
  29. Can I put a countdown in a template?Yes.
  30. Is anything sent to Traslatability?Only the licence check, six-hourly, which is your key and your domain.
  31. Does an expired licence stop the timers?No.
  32. The countdown reads seventy-seven hoursThat is deliberate.
  33. Can I move my campaigns from a staging site to the live shop?Yes: Settings → Import / Export.
  34. Can shop managers set up the countdowns?Yes.
  35. Removing the pluginDeactivating keeps your campaigns and settings, and while it is off no campaign stops a sale.
  36. Why does the page not reload when I save?Because it does not need to.
  37. The confirmation message disappears too quicklyHover it and it stays.
  38. I set a coupon but shoppers get no discountCheck the code matches a coupon under Marketing → Coupons exactly.
  39. I have used all my activations. Which sites are they?The plugin's Licence screen lists them.
  40. What happens to a site I free?Its copy of the plugin keeps working exactly as it is.
  41. The licence screen says "Not activated on this site"Your key is fine — this site simply is not one of the sites using it.

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