Check the Display screen. With the trigger set to Only when the shopper presses the launcher or one of my links, the wheel never opens by itself: it opens from the floating launcher, which is always shown in that mode, and from your own links to #trlw-open. With the other triggers it opens by itself once per visitor, then waits for the number of hours in Show again after. After a spin it waits for as long as the visitor could not spin again anyway, a year with one spin per email, and after No thanks it does not open again in that browser. On a page with the [trasl_lucky_wheel] shortcode it does not open by itself at all. To see it yourself whatever your browser remembers, press Preview on site on the dashboard.
Still stuck? Ask the developers who wrote it. We aim to reply within one business day.
Lucky Wheel for WooCommerce
A spin-to-win prize wheel that gives shoppers a real WooCommerce coupon for their email address, and shows the orders those coupons bring in.
From $19 a year · every feature · 30-day refund
