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Answer
The floating button or back-to-top button is hidden behind another button
Another plugin's button is in the same corner: a chat bubble, say, or the Dark Mode switch. Set Settings → Distance from the bottom (px) to lift both of ours above it; the height of the other button plus a little room, often 60 to 80, is about right. Or move the floating button to the other corner under Settings → Corner.
A bar pinned to the bottom of the screen by our other plugins, such as the Social Share phone bar, is allowed for without any setting, and so is our Lucky Wheel launcher in the same corner: the floating button sits above it, and the list it opens is kept below the top of the screen, and below the WordPress toolbar or a shipping bar or cookie banner of ours pinned there, as long as the screen has room above the button.
Still stuck? Ask the developers who wrote it. We aim to reply within one business day.
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