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Answer
Can a link open the form with the topic already chosen?
Yes. Add topic= and subject= to the address of the page holding the form, such as /contact-support/?topic=returns&subject=Return%20request, and it opens with Returns chosen and the subject typed. [trasl_support_form] takes the same as attributes: [trasl_support_form topic="delivery"]. A topic the form does not offer is ignored, and the customer can change anything before sending. Nothing about the customer, such as their name or email address, is ever read from an address.
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