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Answer

Do customers need an account?

Updated Help Centre 1.12.0Tested with WordPress 7.1

No, as long as Allow requests without an account is on. They give an email address and get a private link. Signed-in customers also see, in one place, every request they sent while signed in, with the form for a new one underneath.

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Help Centre

A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.

From $19 a year · every feature · 30-day refund

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A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.