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Answer

Can customers pick the order their question is about?

Updated Help Centre 1.12.0Tested with WordPress 7.1

Yes, on a WooCommerce shop when they are signed in. The form offers their ten most recent orders, and the request screen shows the one they chose and their five latest orders. Guests are never matched to orders, because the email address they type is not confirmed by anybody.

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A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.