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Answer

The form says "You have sent several requests in a short time"

Updated Help Centre 1.12.0Tested with WordPress 7.1

Each visitor can open five requests in ten minutes, and each email address five in an hour. It is there to stop the form being used to send receipts to somebody else's address. Waiting a few minutes clears it. Anyone who can answer requests is never limited, so testing the form while signed in as an administrator never trips it.

Still stuck? Ask the developers who wrote it. We aim to reply within one business day.

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A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.