All 47 Help Centre answers

See every answer

Answer

Can customers reply by email?

Updated Help Centre 1.12.0Tested with WordPress 7.1

Not in this version. They reply through the link in the email, which opens their conversation on your site. Email-in is something we are looking at.

Still stuck? Ask the developers who wrote it. We aim to reply within one business day.

Help Centre

A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.

From $19 a year · every feature · 30-day refund

Buy Help CentreSee the plugin

A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.