Check Email the customer on updates is on. Also check you used Send reply and not Save as private note — a note is deliberately never sent.
Still stuck? Ask the developers who wrote it. We aim to reply within one business day.
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Check Email the customer on updates is on. Also check you used Send reply and not Save as private note — a note is deliberately never sent.
Still stuck? Ask the developers who wrote it. We aim to reply within one business day.