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Answer

The licence screen says "Not activated on this site"

Updated Help Centre 1.12.0Tested with WordPress 7.1

Your key is fine — this site simply is not one of the sites using it. That normally means it was freed from another site's licence screen, or removed from your account. Press Activate licence to put this site back on, if the licence has room.

Still stuck? Ask the developers who wrote it. We aim to reply within one business day.

Help Centre

A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.

From $19 a year · every feature · 30-day refund

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A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.