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Can a shop manager answer requests?

Updated Help Centre 1.12.0Tested with WordPress 7.1

Yes. On a WooCommerce shop the Shop Manager role can open the dashboard and Requests, reply, assign and delete; Settings stays with administrators. For any other role, give it the trhc_manage_requests capability with a role editor plugin.

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A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.