Yes. Under Settings → Support Desk → Automatic assignment, choose a person for the topic. New requests under it, and under its sub-topics unless you give those someone else, are assigned to that person as they arrive. While Email me when a request arrives is on, the new-request email goes to them as well as to your support address; with it off, nobody is emailed and the request simply waits in their Assigned to me tab.
It only works for requests where the customer chose a topic, so switch on Require a topic if you want every request routed. Customers can only choose topics that have at least one article, and the Settings screen marks a topic nobody can choose yet.
Still stuck? Ask the developers who wrote it. We aim to reply within one business day.
