All 47 Help Centre answers

See every answer

Answer

Does my colleague find out when I assign them a request?

Updated Help Centre 1.12.0Tested with WordPress 7.1

Yes, while Email me when a request arrives is on: they get an Assigned to you email with a link to the request and the customer's first message. Assigning a request to yourself sends nothing. The email is in the language they chose in their own profile, or your site's language if they left it at the site default.

Still stuck? Ask the developers who wrote it. We aim to reply within one business day.

Help Centre

A knowledge base, an FAQ and a support desk — so people find the answer, and reach you when they cannot.

From $19 a year · every feature · 30-day refund

Buy Help CentreSee the plugin

A shop's Help centre page. A wide search field reading Search for an answer sits above four topic cards, Care and repairs, Orders and delivery, Returns and refunds, and Sizing and fit, each with an article count, a one-line description and links to its articles. A Frequently asked questions list starts underneath.